📑 Isabella AI™

1. ACCEPTANCE OF TERMS

By accessing or using Isabella AI™ ("Service"), operated by STEIMARI EOOD ("Company," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

CONTROLLING LANGUAGE: These Terms are provided in English and Spanish for convenience. If there is any inconsistency between the English and Spanish versions, the English version controls.

2. NATURE OF SERVICE - CRITICAL DISCLOSURE

2A. NSFW BAN & SAFETY MEASURES (AUTOMATED, NOT GUARANTEED)

2B. AUTOMATED RESPONSES AND LIMITATIONS

2B.1. Crisis Response Attempts:

If Isabella's automated systems detect potential crisis language, she MAY:

• Provide emergency helpline numbers
• Suggest contacting emergency services
• Cease providing romantic/companion responses
• Terminate the session

2B.2. This is NOT Crisis Support:

These automated responses are:

• NOT professional assessment
• NOT guaranteed to trigger when needed
• NOT a substitute for real help
• May provide wrong numbers for your location
• May fail to detect actual crisis

2B.3. NSFW Detection Attempts:

If Isabella's automated systems detect NSFW attempts:

• Service may immediately stop
• Session may terminate
• Account may be suspended
• NO refund will be provided
• Detection may be inaccurate

2B.4. You Acknowledge:

• These features may fail completely
• False positives may occur
• No human is monitoring
• We have NO duty to detect or respond
• Termination decisions are final
• No refunds for safety terminations

3. AGE REQUIREMENTS

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are 18 or older. We reserve the right to request age verification at any time.

You may not sign up if under 18. We do not knowingly permit accounts by individuals under 18. If discovered, the account will be terminated without refund.

4. CRISIS SUPPORT DISCLAIMER

5. EU/UK RIGHT OF WITHDRAWAL

5.1. 14-Day Withdrawal Right:

Under EU/UK consumer law, you have 14 days to withdraw from digital service contracts.

5.2. Immediate Supply & Waiver:

If you choose immediate access to digital content/services and tick the consent box at checkout, you expressly request immediate performance and acknowledge you lose the 14-day withdrawal right once delivery starts.

5.3. Evidence:

We record the consent text, timestamp, IP, user agent, language and the Terms/Privacy versions accepted.

5.4. No Access Without Consent:

For EU/UK consumers, delivery does not begin until the waiver is given. Our system blocks access until you confirm the waiver.

6. SUBSCRIPTION TIERS AND PRICING

All products provide wholesome, PG-rated content only. Prices vary by currency and location. All prices include applicable taxes. Support response times are targets, not guarantees. Temporary downtime for maintenance does not count as "non-delivery." All add-ons and one-time purchases are non-refundable once activated/delivered except for technical failure. 18+ globally. Statutory rights unaffected. ©2025 STEIMARI EOOD

7. BILLING AND PAYMENTS

7.1. Payment Processing:

We use Stripe for secure payment processing. All prices include applicable taxes.

7.2. Price Changes:

We may change prices with 30 days' notice. Where required by law, we will seek your affirmative consent or provide a right to cancel before the change takes effect.

7.3. Promotional Offers:

We may offer promotional codes. Current promotion: LAUNCH25 (first month only). Promotions cannot be combined.

8. REFUNDS – NON-DELIVERY ONLY

8.1. What Qualifies:

A refund is available if, during a billing period, we completely fail to deliver one or more quantified items for your plan (e.g., daily message allowance, scheduled weekly voices/photos/selfies), the Service is fully unavailable for 72 consecutive hours, or there is material non-conformity with advertised features.

Verification: Delivery is verified using our operational logs (e.g., message counters, scheduled content delivery records, and system-status logs).

8.2. What Doesn't Qualify:

No refunds for:

• AI mistakes or imperfect responses
• Quality dissatisfaction
• Expectations not met (including expectations of adult content)
• Safety feature triggers (accurate or false positive)
• Account termination for violations
• Change of mind
• Device/network issues
• Emotional reasons

8.3. How to Request:

Email support@talktoisabella.com within 7 days after the affected billing period, with your email, customer ID, and screenshots/logs.

8.4. Remedy:

If we verify non-delivery, we will provide a full refund or account credit, at your choice. Statutory rights remain unaffected.

8.5. Statutory Rights:

Your mandatory consumer rights remain unaffected.

9. INTELLECTUAL PROPERTY

9.1. Our Property:

All content, including text, voices, images, and AI responses, remains property of STEIMARI EOOD.

9.2. Trademarks:

Isabella AI™, Isabella's Heart™, Isabella's Soul™, Isabella's Everything™, The 5-Mode Relationship System™, Morning Wake-Up™, Photo Collection™, Voice Bundle™, Quick Boost™, Special Day™, Isabella 10-Day Discovery Pass™, Isabella Premium Experience™, and Isabella Starter Experience™ are trademarks of STEIMARI EOOD. All rights reserved.

9.3. No Reproduction:

You may not reproduce, redistribute, or resell any content.

9.4. OpenAI Technology:

OpenAI technology is used under license. OpenAI owns its respective intellectual property.

9A. USER CONTENT & LICENSE

You retain ownership of messages you send ("User Content"). You grant STEIMARI EOOD a worldwide, non-exclusive, royalty-free license to host, cache, process, transmit, display and otherwise use User Content solely to operate, secure, and improve the Service (including abuse prevention, analytics, backups and legal compliance). You represent you have the rights to provide the content. You must not upload prohibited content. We may remove content or suspend accounts that breach these Terms.

No Likeness Requests: AI images are computer-generated and not depictions of real people. You may not request, upload or attempt to generate the likeness of identifiable individuals without written permission.

10. ACCEPTABLE USE

You agree not to:

1. use the Service for illegal acts;
2. upload, request or generate content that is sexualizing minors, exploitative, hateful, or violent;
3. harass, dox or threaten others;
4. attempt to bypass technical limits, scrape, or reverse-engineer;
5. misrepresent the Service as human;
6. share accounts;
7. interfere with security;
8. use bots to automate conversations;
9. infringe IP or privacy rights; or
10. attempt to solicit, generate, induce, or engage in sexual, NSFW, adult, or erotic content conversations.

IMMEDIATE TERMINATION: Violation of subsection (j) or any attempt to circumvent content restrictions shall result in immediate account termination without notice, refund, or opportunity to cure.

11. HEALTH AND ADDICTION WARNING

12. DATA PROTECTION AND PRIVACY

Your privacy is important. Please review our Privacy Policy available at linktr.ee/isabellamarinvip. Our Privacy Policy is available in English and Spanish; in case of conflict, English controls.

Key points:

• We log conversations for continuity, safety, debugging, fraud prevention, and service improvement (not for model training)
• We retain data for 90 days
• We comply with GDPR requirements
• We do not sell personal data

12A. OPERATIONAL LOGGING & EVIDENCE

To operate the Service, prevent fraud, resolve disputes, and evidence delivery for refunds, we maintain limited operational logs (e.g., consent/waiver events; plan, currency and Stripe invoice IDs; daily message counts; scheduled voice/photo/selfie deliveries; safety-trigger events with minimal diagnostics; uptime and incident records). Retention and security are described in our Privacy Policy. We never sell personal data.

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY

13.1. SERVICE PROVIDED "AS IS":

The Service is provided without warranties of any kind.

13.2. AI TECHNOLOGY DISCLAIMER:

AI responses are probabilistic and may be wrong, offensive, or nonsensical. This is not a service defect.

13.3. NO GUARANTEE:

We do not guarantee accuracy of AI responses, emotional satisfaction, relationship fulfillment, mental health improvement, continuous service availability, error-free operation, or successful safety detection.

13.4. LIABILITY CAP:

To the maximum extent permitted by law, our total liability for any claims in a 12-month period is limited to the fees you paid in the last three (3) months for the Service giving rise to the claim. Nothing limits liability for death/personal injury caused by negligence, fraud/fraudulent misrepresentation, gross negligence, willful misconduct, or mandatory statutory consumer rights under applicable law.

13.5. HEALTH OUTCOMES:

We are NOT liable for suicide, self-harm, mental health deterioration, hospitalization, addiction, relationship damage, or any health outcomes whatsoever.

14. INDEMNIFICATION

You agree to indemnify STEIMARI EOOD against third-party claims arising from your unlawful use of the Service, breach of these Terms, or violation of third-party rights, to the extent permitted by applicable law.

15. DISPUTE RESOLUTION

15.1. EU/UK Consumers:

You may bring claims in the courts of your country of residence, and mandatory consumer protections of that country apply. The EU ODR platform is available at ec.europa.eu/consumers/odr.

15.2. U.S. Consumers:

Binding arbitration and class-action waiver apply under the U.S. Federal Arbitration Act, administered by AAA (Consumer Rules), seat in Delaware, in English. Small-claims court remains available. Opt-Out: you may opt out within 30 days of account creation by emailing support@talktoisabella.com.

15.3. Rest of World:

Bulgarian law governs, and courts of Sofia, Bulgaria have non-exclusive jurisdiction, subject to mandatory local consumer law.

16. MODIFICATIONS

We may modify these Terms for valid legal, safety, or technical reasons with 30 days' notice via email or in-service notification. Continued use constitutes acceptance. Where required by law, we will seek your affirmative consent or provide a right to cancel before the change takes effect.

17. TERMINATION

17.1. Termination by Company:

We may terminate or suspend your access immediately, without prior notice or liability, for any reason, including breach of Terms or safety triggers.

17.2. Effect of Termination:

Upon termination, your right to use the Service ceases immediately. All provisions which by nature should survive termination shall survive.

17.3. No Refunds Upon Termination for Cause:

If your account is terminated for violation of these Terms or safety triggers, you forfeit any right to refunds.

18. SEVERABILITY

If any provision is unenforceable, the remaining provisions continue in effect. Unenforceable clauses will be replaced with the nearest enforceable meaning.

19. CONTACT INFORMATION